When you make your appointment, we will collect information from you about your insurance and basic demographic information (such as name, date of birth, gender, and address). This will allow us to bill your insurance carrier. We use this information to check your insurance eligibility and to see if you have any copay, co-insurance, or outstanding deductible.
When you arrive on the day of your appointment, we will need a copy of your insurance and photo ID to make sure all of the information we collected is correct. If a co-pay is due, we will require payment of that prior to seeing the doctor.
After seeing the doctor, any outstanding deductible or coinsurance charges will be due. Any cash products dispensed will be charged at checkout as well.
Within 48 hours of your visit, all charges incurred will be electronically sent to your insurance company for processing. Typically, it takes 30-45 days for your insurance carrier to process the claim. After processing, the insurance carrier will send us an electronic remittance advice (ERA) which shows what the carrier has paid and the amount that is patient responsibility (PR).
We will then send out a statement with any balance that may be due from you.